Help

Table of Contents

Language support

First, you can change the language of smartChord.de with the globe in the menu.

You can change the language of the app in the General settings. Supported are German, English, Italian, Spanish, Russian, Portuguese, Basque and French.

Online help

The smartChord documentation page is the main source if you need help.

Use the AI Assistant to get instant answers to your questions about smartChord and its tools.

In our podcast, you’ll learn about the smartChord tools and their features in a fun way—ideal if you don’t have time to read the documentation.

There is also our YouTube channel which explains more comprehensive features: https://www.youtube.com/c/smartChord.

Get help on the device

Get help for a feature

You’ll get individual help for each feature by the ⁝ menu in the upper right corner of the screen. It takes you to the specific Help screen for the feature. The Help screen …

explains the functionality of the associated feature
gives tips for the associated feature
explains the relevant settings for the feature
provides the FAQ section which clarifies frequently asked questions
has a full-text search over all help pages

You can get tooltips for most of the buttons with a long press on the button.

Get useful information on the ‘Information’ screen

The Info icon on the Home screen provides comprehensive and helpful information:

News: Latest news about smartChord
Update: Link to Google Play, where you can update smartChord
Shop: Shop for In-App purchases. The free smartChord version already offers you an immense range of functions. Free of charge and yet without annoying advertising! It would be all the nicer if we were given support for our work and at the same time you gave yourself more comfort and efficiency
Rate in Market: Link to Google Play, where you can write a review about smartChord. Share your positive experiences and help make our community thrive by leaving a glowing review – your feedback is not only valuable to us but also contributes to an even better experience for you and fellow users!
Recommend: Easy way to spread the joy by recommending smartChord to your friends! Your positive experiences not only help build a vibrant user community but also contribute to making the app even better. As the community grows, so does the app’s quality, ensuring you and others continue to enjoy an increasingly improved and rewarding experience!
Newsletter: Get the latest news about smartChord & tools and register for our newsletter
Instagram: Our Instagram profile
Facebook: Our Facebook profile
What’s new: Information about what’s new in the latest versions
Version history: The smartChord version history with all changes
Your products: Lists all the smartChord products you have purchased
Your features: Lists all the features of the smartChord products you have purchased
Permissions: Explains the permissions required for smartChord to work properly
Known issues: Normally all problems are fixed as far as we can. Otherwise, they are listed here
Feedback: Link to send us feedback
Market: Link to Google Play, where you can find smartChord
Charitable donation: If you like smartChord, help other people with a charitable donation
Thanks to: List of all people who contributed to the success of smartChord. At this point, thank you very much again 💕
Privacy policy: Our privacy policy promises you that we will not collect, use or even share personal information.
End-user license agreement: You as a user should be aware that our End-User License Agreement (EULA) specifies the terms and conditions governing the use of smartChord, including permissions, restrictions, and potential consequences for non-compliance, and it’s crucial to thoroughly read and understand these terms before using the product.
Licenses and trademarks: Lists all used licenses and trademarks

Technical Support

Before You Ask

The problem might already be solved. Please update smartChord in the Google Play Store to the latest version and try again.
For unclear or technical problems: Restart your device. A restart refreshes the system, clears temporary glitches, and often resolves many common issues.
Reinstalling the app usually does not solve problems. In rare cases it might help, but always create a backup first and store it in a safe place.
Use the search box to look through the documentation, FAQ, tutorials, and release notes.

How to Request Help

Write an email to info@smartChord.de.
Please describe your problem in as much detail as possible. Use German or English if possible. If it’s difficult to explain, a screencast is ideal. Screenshots are also very helpful. You can use the menu item Error message, which automatically creates a screenshot.
During business hours we will typically respond within 24 hours, but please allow for up to 2 days for us to get back to you. Thank you for your patience.
If you haven’t received an email from us within a day, check your spam folder and make sure the @smartChord.de domain isn’t blocked.