Log-Information

Sometimes smartChord may behave unexpectedly. If this happens and we can’t reproduce the issue, your log information can help us a lot.

Don’t worry – sending logs is easy. The steps depend on whether smartChord is still working or has frozen.

✅ Case 1: smartChord is still working

Please follow these steps to send us the log information:

  1. Tap the title of the screen where the problem occurs 15 times within one minute.
  2. You will open the Logging screen.
  3. Tap the ⁝ menu in the top-right corner and choose Delete.
  4. Tap the ⁝ menu in the top-right corner and choose Settings.
  5. Set these option in the Settings screen:
    • Log level to DEBUG
    • Log size to 1000000
  6. Go back and tap the Pencil icon to add your settings to the logs.
  7. Go back again and reproduce the problem.
  8. Open the Logging screen once more.
  9. Tap Send mail.
    Your email app will open with the log data already included.
  10. Please add a short description of what happened and send the email to:
    📧 info@smartChord.de

🙏 Thank you! This helps us improve smartChord.

⚠️ Case 2: smartChord freezes or crashes

If smartChord freezes, please create a log file instead:

  1. Tap the title of the screen where the problem occurs 15 times within one minute.
  2. Open the Logging screen and go to Settings.
  3. Enable Write log file.
  4. Go back and reproduce the problem.
  5. If smartChord freezes, close the app and start it again.
  6. Open the navigation menu and select File Explorer.
  7. Go to this folder:
    /storage/emulated/0/Android/data/de.smartchord.droid/files/error
  8. Select the file log.txt.
  9. Tap the Share icon and send the file by email to:
    📧 info@smartChord.de

🙏 Thank you very much for your support!