FAQs – Frequently asked questions

Please find answers to several FAQs below. If you still need help, feel free to reach out to us at info@smartChord.de for assistance. We welcome your questions and feedback.

General questions

smartChord allows individualized tone names and symbols. You can define your personal preferences in the general settings. These settings affect all of the smartChord features.

The songbook e.g. converts the chords and shows them according to the general settings. So you’ll always get a C#, even if the original chord of the song is written as Db. But there is an option to force the songbook to show the original chords. But keep in mind, that with this option activated, the transposing is deactivated!

There is also an interesting setting for the chord diagram info in the instruments ‘Chords’ settings. It allows to switch between the tone symbols, you have chosen in the general settings or the tone names according to the music theory.

smartChord does make backups automatically on the external storage.

In the ‘Backup’ feature, you can create a backup anytime. There you can also restore any backup. The backups are stored in the smartChord/backup folder of your device storage. You can reach the ‘Backup’ feature by the menu on the ‘Home’ screen.

From there you can copy a backup file to the smartChord/backup folder of another device and restore in the ‘Backup’ feature.

You can use the ‘Share’ functionality in the ‘Backup’ feature to send a backup to a save place or to another device where you can restore it.

smartChord also detects backups after an new installation and asks if it should be restored.

A purchased version of smartChord can be easily reinstalled. It is important to use the same Google Play account with which you have bought smartChord. If it was an in-app payment, that’s enough. If it was a separate s.mart app, just install it on your device.

You can’t limit the access to the app folder in the cloud. This is because most users want to use another folder than the app folder as most of them have already a folder for their songs. This is the most flexible and convenient solution. Please use a network sniffer to check that we do NOT use or abuse your files.

You may hide features from the ‘Home’ screen using the menu poping up on a long-press. You can add all hidden features again by the ‘Add tools’ menu on the ‘Home’ screen.

Normally the producer of your new device provides a tool to move the data from the old device to the new device (e.g. ‘Smart switch’ from Samsung). Also Google can do the job with the backup and restore feature.

But also smartChord has also different possibilities to move or synchronize data.

The best way is to copy a backup file
1. Go to smartChord on your old device
2. Send the backup file from the backup screen with the share
button to your new device. (You’ll get to the backup screen by the navigation menu in the left upper corner)
3. Copy a backup file to the folder \smartChord\backup on your new phone
4. Go to the the backup screen and restore the backup

Or you can use the synchronization:

1. Use the ‘Synchronize smartChord’ feature to store your content in the cloud
2. Add the Google Play account to the new phone. It’s the account with which you have bought smartChord or a s.mart app
3. Install smartChord on all s.mart apps you have bought on the new phone.
4. Use the ‘Synchronize smartChord’ feature on your new phone to restore your content from the cloud

There are at least four ways to exchange songs between devices:

1. You can synchronize the content of smartChord between your devices. There is a menu item ‘Synchronize’ on the home screen. This is the most comfortable way.

2. You can synchronize your songs with your cloud (Google or DropBox). It allows to synchronize the songs between multiple Android devices. You can also take advantage of the possibility to edit the songs (these are just plain text files) conveniently on your desktop or notebook.

3. You can export your songs to single files. You can optionally edit these files and import them again on the same or another device.

4. You can share single songs or even multiple songs at once. This is possible in the songbook ‘Storage’. There is a ‘Share’ button.

Yes. smartChord is available in different dark and light colour combinations (themes). Dark themes are more suitable to play on stage and to save your battery power. Just pick your favorite one on the ‘Home’ screen (button in the upper right).
There is also a ‘Dark screen’ option in the songbook, which is independent from the chosen theme.

No, sorry. The sound is produced by your phone. Some phones have really bad sound. And no phone has really authentic sound, because it is produced by the phones MIDI producer.

We thought a lot about making a tutorial. But we have no idea to make a good tutorial as there are so much themes and topics in music theory and so much good web sites.

The best advice would be to search the web for the topic you are interested in and use smartChord as a tool to support you.

There are a few tutorials about smartChord. It’s the best to search for smartChord on YouTube.

There are colour schemes which will help you to distinguish the notes of different degrees in chords, arpeggios, scales and the circle of fifths at a glance. You can switch the colour scheme in the settings of the ‘Home’ screen.

You’ll get help and tips for each screen by the ‘…’ menu in the upper right corner. There is also a FAQ section in the ‘Info’ which clarifies frequently asked questions.

You may hide features from the ‘Home’ screen using the menu poping up on a long-press. You can add all hidden features again by the ‘Add tools’ menu on the ‘Home’ screen.

Actually the products are detected immediately and the features are activated instantly.

If a bought product and its feature are not activated, please check the following:

Was your order successful? Is the amount debited?

Go to smartChord and check this: ‘Info’ -> ‘Your products’. It requests the latest information from Google and your purchased products are listed then.

Check the purchased products in the Google ‘Play Store’ -> ‘My Account’ -> ‘smartChord’ -> ‘Subscriptions’ or ‘Order History’

smartChord is much more than an app. It is more a platform to integrate a multitude of musician apps. We use plugins as a sophisticated solution to realize those musician tools. This brings a lot of advantages for the user:
– Each app adds value for the others
– Much less memory consumption
– No need to update every separate app. Just smartChord as the platform needs to be updated!

smartChord does make backups automatically on the external storage. This happens independent from the feature you are using and in regular periods. The permissions are also needed to make a great user experience, as they are essential to read and write settings, backups, music files, songs, …

Be insured that smartChord does access the files just to show it or make it audible in one of smartChords features. smartChord does NOT collect, store, send or distribute any personal or personal identifiable information or data about you.

smartChord does NOT need access to photos or to any personal information on your phone!
– The ‘audio record’ permission is essential for the tuner
– The ‘vibrate’ permission is needed to signal, that time is up (timer) or pitch is met (tuner)
– The ‘wake lock’ permission is needed to prevent sleep mode while the metronome is playing
– The ‘external storage’ permission is essential to read and write settings, backups, music files, songs
– The ‘network access’ permission is needed for the internet search for songs (and maybe ads in the future)

There is a possibility to withdraw permissions with Android 6 or higher. Please check: ‘Info’ -> ‘Permissions’ -> ‘Permissions’

The screen overlay is originally a problem of Android 6. And it happens, if an app requests a permission. The tuner e.g. needs the audio permission.

The reason for this message:
This message appears when you’re running a floating app, and then start a newly installed one, which requests access rights. Floating apps include the chat heads of Facebook Messenger that can appear floating above other. One solution is to grand the permission before opening the tuner. Please go to ‘Info -> Permissions -> Permissions’ and grand the audio permission to smartChord.

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