FAQs – Frequently asked questions

Please find answers to several FAQs below. If you still need help, feel free to reach out to us at info@smartChord.de for assistance. We welcome your questions and feedback.


General questions

smartChord does make backups automatically on the external storage.

In the ‘Backup’ feature, you can create a backup anytime. There you can also restore any backup. The backups are stored in the backup folder of your device storage. You can reach the ‘Backup’ feature by the menu on the ‘Home’ screen.

From there you can copy a backup file to the backup folder of another device and restore in the ‘Backup’ feature.

You can use the ‘Share’ functionality in the ‘Backup’ feature to send a backup to a save place or to another device where you can restore it.

smartChord also detects backups after an new installation and asks if it should be restored.

The backup folder is something like /storage/emulated/0/Android/data/de.smartchord.droid/files/backup where ‘0’ can differ on your device.

Category: General questions

You may hide features from the ‘Home’ screen using the menu popping up on a long-press. You can add all hidden features again by the ‘Add tools’ menu on the ‘Home’ screen.

Category: General questions

You can’t limit the access to the app folder in the cloud. This is because most users want to use another folder than the app folder as most of them have already a folder for their songs. This is the most flexible and convenient solution. Please use a network sniffer to check that we do NOT use or abuse your files.

Category: General questions

Use the ‘Reorder’ menu on the ‘Home’ screen to reorder or remove the tools on the homescreen by drag’n’drop.

Category: General questions

Normally the producer of your new device provides a tool to move the data from the old device to the new device (e.g. ‘Smart switch’ from Samsung). Also Google can do the job with the backup and restore feature.

And last but not least, smartChord has also different possibilities to synchronize data. If you want to do it with smartChord.

The best way is to copy a backup file
1. Go to smartChord on your old device
2. Send the backup file from the backup screen with the share
button to your new device. (You’ll get to the backup screen by the navigation menu in the left upper corner)
3. Copy a backup file to the backup folder on your new phone. The backup folder is something like /storage/emulated/0/Android/data/de.smartchord.droid/files/backup where ‘0’ can differ on your device.
4. Go to the the backup screen and restore the backup

Or you can use the synchronization:

1. Use the ‘Synchronize smartChord’ feature to store your content in the cloud
2. Add the Google Play account to the new phone. It’s the account with which you have bought smartChord or a s.mart app
3. Install smartChord on all s.mart apps you have bought on the new phone.
4. Use the ‘Synchronize smartChord’ feature on your new phone to restore your content from the cloud

Actually the products are detected immediately and the features are activated instantly.

If a bought product and its feature are not activated, please check the following:

Was your order successful? Is the amount debited?

Go to smartChord and check this: ‘Info’ -> ‘Your products’. It requests the latest information from Google and your purchased products are listed then.

Check the purchased products in the Google ‘Play Store’ -> ‘My Account’ -> ‘smartChord’ -> ‘Subscriptions’ or ‘Order History’

Categories: General questions, Payment

The screen overlay is originally a problem of Android 6. And it happens, if an app requests a permission. The tuner e.g. needs the audio permission.

The reason for this message:
This message appears when you’re running a floating app, and then start a newly installed one, which requests access rights. Floating apps include the chat heads of Facebook Messenger that can appear floating above other. One solution is to grand the permission before opening the tuner. Please go to ‘Info -> Permissions -> Permissions’ and grand the audio permission to smartChord.

Categories: General questions, Tuner

We thought a lot about the help in smartChord. The handling of the app is described in the help, tips and the FAQ. And there is our YouTube channel: https://www.youtube.com/c/smartChord.

The big open issue is the musical theory. But this is such a wide field with so much themes and topics. We skipped it as there are already so much good web sites where the musical theory is excellently explained.

The best advice would be to search the web for the topic you are interested in and use smartChord as a tool to support you.

There are a few tutorials about smartChord. It’s the best to search for smartChord on YouTube.

Category: General questions

You can update smartChord in the Google Play Store. There should be an ‘Update’ button if you follow this link: https://play.google.com/store/apps/details?id=de.smartchord.droid

Please see also Googles help page for updating Android apps: https://support.google.com/googleplay/answer/113412

Category: General questions

A purchased version of smartChord can be easily reinstalled or used on multiple devices. You don’t have to pay twice. Just install it on your devices. It is important to use the same Google Play account with which you have bought smartChord. If it was an in-app payment, that’s enough. If it was a separate s.mart app, just install it on your device. You can find your bought apps in the order history: https://play.google.com/store/account/orderhistory

You can check if everything is installed correctly:
‘Info’ -> ‘Your products’.
Your purchased products are listed there.

You’ll get help and tips for each screen by the ‘…’ menu in the upper right corner. There is also a FAQ section in the ‘Info’ which clarifies frequently asked questions. And there is our YouTube channel: https://www.youtube.com/c/smartChord. If there are still problems, please write an email to info@smartChord.de

Category: General questions

We want to make smartChord the best and most popular music app worldwide. To achieve this great goal, we have to go new ways. We follow the concept of a huge toolbox where the tools are very well integrated into each other. We made smartChord the central app with all the functionality and all the data.

As not every user needs every functionality, we made smaller packages for various purposes. The packages are represented by our plugins – the s.mart apps like the s.mart Mandolin. The s.mart apps just unlock functionality – but they need smartChord.

Your benefits:
⭐ smartChord as the central app, contains every functionality and data
⭐ The UNLIMITED provides includes also future features and apps automatically. You’ll never get asked to buy a new app or feature.
⭐ smartChord and thus every s.mart app is improved at least two times a month
⭐ The tools complement each other or build on each other
⭐ Uniform concept and user interface
⭐ Share the data between the tools
⭐ No need to update multiple apps
⭐ Very small memory footprint on your device
⭐ Early access to new features
⭐ Quick bug-fixes

Category: General questions

smartChord does NOT need access to photos or to any personal information on your phone!
– The ‘audio record’ permission is essential for the tuner
– The ‘vibrate’ permission is needed to signal, that time is up (timer) or pitch is met (tuner)
– The ‘wake lock’ permission is needed to prevent sleep mode while the metronome is playing
– The ‘external storage’ permission is essential to import or export stored items like songs
– The ‘network access’ permission is needed for the internet search for songs (and maybe ads in the future)

There is a possibility to withdraw permissions with Android 6 or higher. Please check: ‘Info’ -> ‘Permissions’ -> ‘Permissions’

Category: General questions

Other devices/systems

Normally the producer of your new device provides a tool to move the data from the old device to the new device (e.g. ‘Smart switch’ from Samsung). Also Google can do the job with the backup and restore feature.

And last but not least, smartChord has also different possibilities to synchronize data. If you want to do it with smartChord.

The best way is to copy a backup file
1. Go to smartChord on your old device
2. Send the backup file from the backup screen with the share
button to your new device. (You’ll get to the backup screen by the navigation menu in the left upper corner)
3. Copy a backup file to the backup folder on your new phone. The backup folder is something like /storage/emulated/0/Android/data/de.smartchord.droid/files/backup where ‘0’ can differ on your device.
4. Go to the the backup screen and restore the backup

Or you can use the synchronization:

1. Use the ‘Synchronize smartChord’ feature to store your content in the cloud
2. Add the Google Play account to the new phone. It’s the account with which you have bought smartChord or a s.mart app
3. Install smartChord on all s.mart apps you have bought on the new phone.
4. Use the ‘Synchronize smartChord’ feature on your new phone to restore your content from the cloud

A purchased version of smartChord can be easily reinstalled or used on multiple devices. You don’t have to pay twice. Just install it on your devices. It is important to use the same Google Play account with which you have bought smartChord. If it was an in-app payment, that’s enough. If it was a separate s.mart app, just install it on your device. You can find your bought apps in the order history: https://play.google.com/store/account/orderhistory

You can check if everything is installed correctly:
‘Info’ -> ‘Your products’.
Your purchased products are listed there.

Payment

Actually the products are detected immediately and the features are activated instantly.

If a bought product and its feature are not activated, please check the following:

Was your order successful? Is the amount debited?

Go to smartChord and check this: ‘Info’ -> ‘Your products’. It requests the latest information from Google and your purchased products are listed then.

Check the purchased products in the Google ‘Play Store’ -> ‘My Account’ -> ‘smartChord’ -> ‘Subscriptions’ or ‘Order History’

Categories: General questions, Payment

Tuner

The screen overlay is originally a problem of Android 6. And it happens, if an app requests a permission. The tuner e.g. needs the audio permission.

The reason for this message:
This message appears when you’re running a floating app, and then start a newly installed one, which requests access rights. Floating apps include the chat heads of Facebook Messenger that can appear floating above other. One solution is to grand the permission before opening the tuner. Please go to ‘Info -> Permissions -> Permissions’ and grand the audio permission to smartChord.

Categories: General questions, Tuner